Our Clients
Working with some of the world's best known brands.
We’re revolutionizing returns for some of the biggest brands in retail. Our client portfolio spans a range of industries and sectors, from fashion to technology. Across our range of clients, we’re powering millions of return transactions globally.
The Case of Oh Polly
“We loved ReBound’s collaborative approach to working with Loop. They’re always ready to help wherever they can.”
— Emily Mcmorran, Customer Experience Lead at Oh Polly
Supporting Represent's Returns
“If you want to focus on the entire returns journey, ReBound is the best for the job. ReBound allows you to scale your business without having to worry about the implication on the return journey for the customer. If we expand to new regions, I know ReBound can support us there.”
Stefan Lewis, Chief Digital Officer at Represent
Read moreSupporting Columbia's Returns
“As a consumer experience, to give the choice of multiple carriers is a very positive thing. It was very well received by the consumers. Our user experience regarding the way that people are able to drop off at a location convenient for them is way better than before.”
Tanguy Honore, Ecommerce Director Europe, Columbia Sportswear
Read moreSupporting Nikon's Returns
“We embedded a comprehensive distribution matrix with set rules to utilize ReBound’s flexible return solutions to the full extent. For example, we can now follow geographical service options, current local capacity situations, or local tool availability.”
Joachim Hofmann, General Manager Service & Support, Nikon
Supporting Pepe Jeans Returns
“ReBound is a great solution provider because they have warehouses all over Europe and can process returns really fast. Now, the complaints from customers have reduced—we don’t have the volume of claims that we had before.”
Jordy Moriana, Online Logistics Manager, Pepe Jeans
Read moreWhat Our Clients Say
“Clearly, the ReBound model is fully consistent and relevant for customers like us. It’s a way to provide a full network all over Europe with one single contact, which of course provides better service, optimization, and simplification.”
Regional Logistics Manager, Columbia
"Not only have their streamlined logistics saved the company time and money, our customers love it! Customer service contacts from international shoppers has reduced by 20% since going live with ReBound. Our customers are more confident in the returns process and happier with the service they receive."
Ecommerce Executive, New Era Caps
"The implementation process has been simple and straightforward. We had an aggressive timeline so naturally with things like that you come across some challenges, but the ReBound team were very reactive and very supportive of our somewhat demanding needs."
Group Delivery Manager, Wiggle/CRC
"ReBound allows us to get stock back and on sale faster, it also affords a much improved customer experience with quicker refunds. Since going live ReBound, we've seen a correlating increase in NPS score and drop in contacts in those markets where returns were previously an issue, so changing returns provider has been a great move for Seraphine."
CEO, Seraphine
"ReBound's expertise as market leaders has been invaluable in shaping our returns strategy. They’ve gone above and beyond as a returns logistics provider and have even redesigned our dispatch note and re-written our returns policy for us! We’ve now got a consistent returns proposition to roll-out in the new year."
Operations Manager, ME+EM