Navigating the Returns Challenge: A Retailer’s Guide

With returns continuing to become more challenging for retailers, it’s more relevant than ever to see how you can tackle issues commonly faced in the industry. We partnered with IMRG to conduct a comprehensive survey to spot return data trends across popular UK retailers and uncover how they really feel about returns. The survey included qualitative, open questions as well as quantitative, multiple choice questions to get a full picture of the returns landscape.

In the report, readers can find insights about:

👉 How retailers currently rate the importance of reducing returns
👉 How retailers make the returns process more sustainable
👉 What policies do retailers currently have around charging for returns